Lotus Nail's Policy

OUR CUSTOMER 

1. Ask for the service which you would like to have. 

2. Inform our staff if you are allergic to any chemicals or substances before the receiving any service. 

3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away. 

4. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon. 

5. We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon. 

6. No food or drink should be consumed during your treatment. 

7. No pets will be allowed in the salon, except guide dogs. 

8. We reserve the right to refuse service to any customer: 

a) Who does not follow our salon policy/risk assessment related to the pandemic. 

b) Who uses abuse language or threatening behaviour. 

c) Who will be a risk to themselves or cause risk to our staff should they use a service (in respect of the Equal Opportunities Act and Disability Act).

SERVICE GUARANTEE

1. Customer must follow the Aftercare for the service1. Traditional polish services are not guaranteed.

2. Enhancements and gel polish manicures are guaranteed for 72 hours after your appointment. If you lose an enhancement or notice chips or lifting within 72 hours, please call us to schedule a free repair.

COMPLAINTS

1. Customer must inform us by phone, text or email1. You must arrange an appointment to have your nails fixed within 5 days after your initial service.

2. Repairs after 5 days or for breakages, tears, and corner breaks will be charged.

3. We will not be responsible for any breaking or infected nails 72 hours after you leave the salon due to your negligence and/or not following the nail after care.

4. Any infection/breakage/allergy should be reported to the salon formally within 48 hours. After this timeframe the salon will not be liable.

REFUND

No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.

2. No refund will be given because you have simply changed your mind.

3. We will correct any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. If you are still not happy after we fixed your nails and request the refund, then you have to go through our Customer Complaint Procedure in writing to us, state the reason you are unsatisfied after we redid your nails and provide a photo of the evidence of the nails that were fixed by us.

4. If refund is accepted, it will be made by bank transfer within 30 days into your provided bank details.